These terms are a binding agreement between you and Waterman Consulting Services, LLC ("we", "us"), a Texas limited liability company, governing your use of Vivid Signature at vividsignature.com. By creating an account or using the service you accept them. If you are accepting on behalf of a company, you confirm you have authority to bind it.
The one thing to read before you buy. Email clients are not browsers. Outlook on Windows renders mail with the Word engine and ignores rounded corners, CSS background images and web fonts; Gmail clips messages over about 102KB; several clients block remote images by default. We build to those constraints and tell you in the builder what will change and where — but we cannot guarantee pixel-identical rendering in every client, and no signature tool can. Section 9 sets this out in full.
Vivid Signature is a web application for designing HTML email signatures and installing them in your own email client. It generates markup that you copy into Gmail, Outlook, Apple Mail and others.
It is not a mail server. We do not send email on your behalf, we do not access your mailbox, and we do not deploy signatures into anyone else's mailbox. Installation is manual and per client.
Paid plans are billed in advance, monthly or annually, through Stripe. Prices are in US dollars and exclude any tax that may apply. Current pricing:
| Plan | Monthly | Annual | Seats |
|---|---|---|---|
| Starter | $5.99 | $64.69 | 1 admin |
| Professional | $9.99 | $107.89 | 1 admin, 3 team members |
| Business | $39.99 | $431.89 | 5 admins, 20 team members |
| Enterprise | $99.99 | $1,079.89 | 10 admins, 500 team members |
Annual billing is 10% below twelve months at the monthly rate. Subscriptions renew automatically at the end of each period until cancelled. You may cancel at any time from the billing portal; access continues to the end of the period you have already paid for, and we do not prorate partial periods.
If a charge fails we will retry it. Your account stays active during that dunning window rather than being cut off on the first failure. If payment is not recovered the subscription is cancelled and the account returns to the free tier — your saved signatures are not deleted.
We may change prices with at least 30 days' notice by email. Changes take effect at your next renewal. If you do not accept a change, cancel before it applies.
You agree not to:
We may suspend or terminate accounts that breach this section.
You keep all ownership of the content you put into Vivid Signature. You grant us a limited, non-exclusive, worldwide licence to store, process and display it solely to provide the service to you. That licence ends when you delete the content or close your account.
You are responsible for having the rights to everything you upload, including logos, banner images and any colleague's personal details you enter into the Team Portal.
The Vivid Signature software, brand, templates, layouts and the email client compatibility engine are owned by Waterman Consulting Services, LLC and protected by intellectual property law. We grant you a limited, revocable, non-transferable licence to use the service under these terms. Signature HTML that the builder generates from your content is yours to use however you like, including commercially.
This section matters more than most, so it is stated plainly rather than buried.
<style> blocks on
forward, and proxies remote images.The builder's compatibility checker reports these against fourteen clients before you export. It is a good-faith engineering tool based on documented client behaviour, not a warranty. Email clients change without notice.
We aim for high availability but do not commit to a specific uptime percentage or offer service credits. We may perform maintenance, and will try to schedule anything disruptive outside US business hours.
Support is by email at [email protected]. We aim to respond within two business days, and sooner for plans that include priority support.
The service depends on Google Firebase, Cloudflare and Stripe, and integrates with Google, Facebook and AppSumo. Your use of those is subject to their own terms. We are not responsible for their availability, acts or omissions.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT SIGNATURES WILL RENDER IDENTICALLY IN EVERY EMAIL CLIENT.
Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
Nothing here limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that cannot lawfully be limited. If you are a consumer, your statutory rights are unaffected.
You agree to indemnify us against claims, damages and reasonable legal costs arising from your content, your use of the service in breach of these terms, or your infringement of anyone else's rights.
You may close your account at any time. We may suspend or terminate an account that materially breaches these terms, or that we reasonably believe is being used unlawfully. Where practical we will give notice and an opportunity to fix the problem first.
On termination your licence ends. We delete account and signature data within 90 days, retaining only what we must for legal, tax and anti-fraud purposes. Export your signatures before you close the account.
We may update these terms. For material changes we will give at least 30 days' notice by email or in-app notice. Continuing to use the service after they take effect means you accept them. If you do not accept, stop using the service and cancel.
These terms are governed by the laws of the State of Texas, USA, without regard to conflict of law rules. The exclusive venue for disputes is the state and federal courts located in Harris County, Texas, and both parties consent to that jurisdiction.
Before filing anything, contact us at [email protected] and give us 30 days to resolve it. Most problems are a support ticket, not a lawsuit.
If you are a consumer resident in the UK or EEA, nothing in this section deprives you of the protection of the mandatory law of your country of residence or your right to bring proceedings there.
Waterman Consulting Services, LLC
Houston, Texas, USA
[email protected]